Should you change your mind we offer a 14 day returns guarantee for your unopened purchase providing all seals and wraps are fully intact and the item is resellable.
We will be happy to issue a replacement or refund of the full cost of the item only depending on your preference.
We cannot refund the cost of delivery in connection with your purchases.
Please inform us via email why you are returning the item so we are aware of its return.
Please wrap the item in its original packaging, with all seals and wrap intact, including a note with your name, address and telephone number, and send to our address found below.
For your protection and peace of mind we recommend that you use the Royal Mail Recorded Delivery service and keep your record number safe.
For credit and debit card purchases a refund will be credited to your account the day we receive the returned item. Your refund receipt will be forwarded to you in the post.
Please note, in order to keep our hygiene standards high for all customers we will only accept the return of opened items if they are faulty.
Unfortunately on no occasion can we provide refunds or replacements for the following opened items (or where any of the following are included): briefs, thongs, boxers, hosiery, bodystockings or sex aids. This does not affect your statutory rights.
In the event that an item is returned to us which does not fit our returns policy, such as the item has been opened, not returned in original packaging (not including delivery materials), worn or tampered with, we reserve the right to charge postage costs incurred by Censory in order to return the item to you.
All refunds will be via the payment method received.
In addition to our usual returns period of 14 days, we are offering an extension for your Christmas gifts. Please inform us should you wish to return a Christmas gift to us. All other terms apply.